How do labels work in Zendesk?

Labels are a single word or a multiple word phrase you can add to the default language version of a specific article in your help center. You can use labels to influence article search relevance, to influence Answer Bot results (if you are using Answer Bot), or to create a list of related articles based on labels.

How do I customize my Zendesk help center?

1. In Guide, click the Customize design icon ( ) in the sidebar.
2. Click Customize on the theme you want to edit.
3. Click Edit code.
4. Click script.
5. Add or modify the JavaScript or CSS in the code view.
6. Click Save in the top right to save your changes.

How do I use Zendesk help center?

To enable help center in setup mode

1. Sign in to Zendesk Support as the account owner. Note: You must be the account owner to enable the help center.
2. Click the Zendesk Products icon ( ) in the top bar, then select Guide.
3. In the page that appears, click Get started.

How do I organize my articles in Zendesk?

To sort articles in a section Do one of the following to edit the section: In Help Center, navigate to the section you want to sort, then click Edit section in the top menu bar. In Guide Admin, click the Arrange content ( ) icon in the sidebar and drill down to the section you want to sort.

How do you write a help center article?

Before you start writing

1. Experience your customers’ problems. Imagine how your customers are feeling when they arrive on your Help Center.
2. Be clear on your article’s objective.
3. Write what you know.
4. Focus on your customers’ goals, not your features.
5. Make your customers feel smart.
6. Use your customers’ words.

How do I change Help Center?

Editing your Help Center theme

1. In Guide, click the Customize design icon ( ) in the sidebar. Your themes appear on the Themes page.
2. Click Customize on the theme you want to edit.
3. Do either of the following: To edit branding, click the colors, fonts, brand, or images in the Settings panel.

Is there a dark mode for Zendesk?

No, there is not a native option for dark mode in Support. However, there are third-party extensions available depending on your browser.

How do I create a template in Zendesk?

Click Articles in the top menu bar, then select Add article. Alternatively, you can open an existing article that you want to make a template. Enter a Title for your template. Think about the types of templates you plan to create and consider including the type in the title.

What are Zendesk content cues?

Content Cues offers a list of suggested topics that might be missing from your help center, topics that need more articles, or articles that are more easily discoverable. This list includes topics created by commonly-used keywords and phrases in tickets submitted by your customers.

Is Zendesk guide free?

The Zendesk Guide plans are: Included in Suite Growth and Suite Professional and available as a paid plan with any Zendesk Support plan. Guide Enterprise, strategic self-service experience, with advanced knowledge management and collaboration, customization options, and artificial intelligence features.

How do I organize my help center?

How to kick off your help center

1. The planning stage: Set goals.
2. Use data to drive your success.
3. Create a great experience for app and mobile.
4. Develop an FAQ page.
5. Encourage employee participation.
6. Focus on the user experience.
7. Market your help center.

How do you organize your knowledge base?

Knowledge Base Organization Techniques

1. Divide Information By User Type or Role. If you have multiple user or customer types that will be accessing your knowledge base you may want to develop separate areas for each audience.
2. Organize by Activity.
3. Organize by Stage / Experience of User.