How do I contact Virgin Atlantic for a refund?
Did you book directly with us on the phone or online? For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA.
How long do Virgin Atlantic refunds take?
Once we’ve received and accepted your refund request, we’ll credit your refund within the normal timeframe to your original form(s) of payment. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if there’s a Bank Holiday.
Will Virgin give me a refund?
Can you get a refund on Virgin flights? Virgin’s Guest Compensation Policy says that if they need to cancel your flight and can’t offer you a suitable alternative, you can ask for a credit or refund.
How do I contact Virgin Atlantic customer service?
Calling from USA
- Customer Centre: +1 800 862 8621.
- Reservations, Customer Service and Flying Club
- Special assistance:
Is Virgin Atlantic offering refunds?
Virgin Atlantic’s Flexible Booking Policy If Virgin Atlantic cancels your flight, you’re automatically entitled to a full refund of whatever currency you used to pay for the booking as well as any extra fees that you may have paid.
How do I contact Virgin Atlantic by phone?
Calling from UK
- Customer Centre: +44 (0)344 874 7747.
- Special assistance.
- Preorder duty free items: +44 (0)344 579 0055.
- Cargo reservations: +44 (0)344 209 8300.
- Customer Care.
- Virgin headquarters: +44 (0)344 8110 000.
Are airlines required to refund money due to coronavirus?
Airlines and ticket agents have a legal obligation to provide refunds to consumers if the airline cancels or significantly changes a consumer’s flight. However, in the early months of the COVID-19 pandemic, airlines had difficulty processing the significant volume of refund requests that they received.
Are Virgin Atlantic offering refunds?
What happens if my flight is Cancelled virgin?
If you booked through a travel agent or another third party please contact them directly. Compensation claims can not be processed at the airport. Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking.
Can I get a refund if the airline changed my flight?
Can you get a refund if the airline changes the flight schedule? Except in the case of “minor flight schedule change”, you can get a refund when the airline modifies the schedule of your flight. In other words, you’re entitled to a refund in cases of “significant flight schedule change” and flight cancellations.
