Can Cucm record calls?

Go to Device > Phone menu in CUCM Administration. i. To enable recording of an agent, set the Recording Option to Automatic Call Recording Enabled.

How do I run a Cisco CDR report?

Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability. The Cisco CallManager Serviceability window displays. Step 2 Choose Tools > CDR Analysis and Reporting. The tool displays.

How do I get to Cisco CDR?

To access the CDR Management page, from Cisco Unified Serviceability, navigate to Tools > CDR Management.

How do I create a recording profile in Cucm?

In Cisco Unified Communications Manager Administration, use the Device > Phone > Recording Profile menu path to configure recording profiles. To provision line appearances of agents for call recording, you create one or more call recording profiles. You then select a recording profile for a line appearance.

How do I pull a CDR report from Cucm?

Export CDR Records from CUCM

  1. Log in to the Call Accounting server and open the CUCM website.
  2. Select Cisco Unified Serviceability from the Navigation drop-down in the (upper right corner) and click Go.
  3. Select Tools > CDR Analysis and Reporting.
  4. Select CDR > Export CDR/CMR.

How do I use Cucm CDR?

  1. Project-based consulting.
  2. Managed services.
  3. Learning services.

How do you generate a CDR report in Cucm?

Log in to the Call Accounting server and open the CUCM website. Select Cisco Unified Serviceability from the Navigation drop-down in the (upper right corner) and click Go. Select Tools > CDR Analysis and Reporting. Select CDR > Export CDR/CMR.

How do I get my CDR report from Cucm?

How to access CDR Report?

  1. Go to CDR -> Export CDR/CMR records.
  2. Select From Date (Date since when you want the CDR Report.
  3. Select To Date (Date till when you want the CDR Report)
  4. Check Mark CDR Record and Unckeck CMR Record.
  5. Export To File.
  6. Save the file in your Desktop/Laptop to the location/drive you want to save.

Where is CDR in Cucm?

How do I check my Cucm CDR?

How to check the current CDR records and CDR configuration. Starting with CUCM 7.1. 3 release, users get a pop-up message when they login to CAR (from Cisco Unified Serviceability, go to Tools > CDR Analysis and Reporting).